Shipping policy

SHIPPING POLICY

PROCESSING & PRODUCTION

All orders are made to order unless listed as in stock.

  • In-stock / premade items: 2–5 business days to process and ship
  • Pre-order items: 2–4 weeks production before shipping. The estimated ship window is listed on each pre-order product page.
  • Mixed orders: If your order contains both in-stock and pre-order items, the entire order ships together once the pre-order item is ready. Email us if you'd like items shipped separately (additional shipping charge applies).

Production times are estimates, not guarantees. Delays can happen due to manufacturing, fabric sourcing, or printing issues. By placing an order you agree to wait the full production window listed above.

SHIPPING & DELIVERY

Once your order leaves us:

  • Domestic (US): 3–7 business days
  • Canada: 7–14 business days
  • International: 10–21 business days

Business days are Monday–Friday, excluding holidays. Delivery times are provided by the carrier and are not guaranteed once the package is in their possession.

International customers are responsible for any customs fees, duties, or import taxes charged by their country. These are not included in your order total and are not refundable if a package is refused.

TRACKING

You'll receive a confirmation email as soon as your order is placed, and a separate email with your tracking number once your order ships.

  • Tracking can take 24–48 hours to update after you receive it. If it shows no movement at first, that's normal.
  • Check your spam or promotions folder before reaching out — shipping emails often land there.
  • If your tracking hasn't updated in 10+ business days, email us with your order number and we'll open a claim with the carrier.

SALE, DROP & HOLIDAY ORDERS

  • Orders placed during a sale, drop, or holiday period may take an additional 3–7 business days to process due to volume.
  • Sale and clearance items are final sale — no returns, exchanges, or cancellations.
  • Holiday delivery is not guaranteed. Order early. We can't upgrade shipping or expedite production once an order is placed.
  • Free shipping promotions apply to standard shipping only.

ADDRESS ACCURACY

Please double-check your shipping address at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
  • If your package is returned to us due to an invalid address or failure to claim, you are responsible for the cost of reshipping. We can also issue a refund minus original shipping.
  • Need to change your address? Email or DM us immediately — before your order ships. Once it's in transit we can't change it.

LOST, STOLEN & DAMAGED PACKAGES

  • We are not responsible for packages marked delivered by the carrier but reported missing or stolen. If your tracking shows delivered and you don't have it, file a claim with the carrier and check with neighbors or your building.
  • If your item arrives damaged, email us within 5 days of delivery with photos of the item and packaging and we'll make it right.

CONTACT

Questions about your order? Include your order number.

📧 glo4evr.xyz@gmail.com
📩 IG DM @glo4evr

We respond within 24–48 hours, Monday–Friday.