Refund policy

REFUND POLICY

ALL SALES ARE FINAL

Every piece is made to order. Because of this, we do not accept returns, exchanges, or refunds for any reason including:

  • Change of mind
  • Ordering the wrong size
  • Not liking the fit, color, or feel in person
  • Delays within our stated production and shipping windows

By completing your purchase you confirm you've reviewed the size chart, product photos, and shipping policy, and you agree to these terms.

PLEASE CHECK YOUR SIZE BEFORE ORDERING

Sizing is listed on every product page. If you're between sizes or unsure, DM us before you order — we'll help you pick. We can't help after the order is placed.

CANCELLATIONS

Orders can be cancelled within 12 hours of purchase, as long as production hasn't started. Email us immediately with your order number.

After 12 hours, or once production has begun, orders cannot be cancelled.

DAMAGED OR INCORRECT ITEMS

This is the one exception. If we made a mistake, we fix it.

If your item arrives damaged, defective, or is the wrong item or size from what you ordered:

  • Email us within 5 days of delivery
  • Include your order number, clear photos of the item, and a photo of the shipping label and packaging
  • Do not wash or wear the item

We'll replace it at no cost to you, or issue a full refund if a replacement isn't available. Requests submitted after 5 days can't be processed.

Minor variations in print placement, dye, stitching, and measurements are normal for made-to-order production and are not considered defects.

LOST OR MISSING PACKAGES

Refer to our Shipping Policy. Packages marked delivered by the carrier are not eligible for refunds or replacements.

REFUND PROCESSING

When a refund is approved:

  • It's issued to the original payment method only
  • Please allow 5–10 business days for it to post, depending on your bank
  • Original shipping costs are non-refundable

CHARGEBACKS

If you have an issue with your order, contact us first. We respond within 24–48 hours and we want to resolve it.

Filing a chargeback without contacting us is considered fraudulent when our policies have been clearly stated at checkout. We dispute all illegitimate chargebacks with full order documentation, and accounts that file them may be blocked from future purchases.

CONTACT

📧 glo4evr.xyz@gmail.com
📩 IG DM @glo4evr

Include your order number in every message. We respond within 24–48 hours, Monday–Friday.